Tuesday, 16 October 2012

Recognising individuals at The Belvedere


The Great British Care Awards recognises teams, individuals and organisations, providing exceptional care throughout the country. The Family & Friends Forum of The Belvedere Care Home, Alderley Edge in Cheshire nominated several staff for their commitment and dedication to the care they give to residents suffering with dementia.
The nominated staff were Pat Pickford – Care Manager, Tom Davison – Frontline Team Leader, Irene Salgado – Carer, Joe Salgado – Newcomer, Steve Davies – Ancillary Worker and Lukasz Kowalczyk – Dignity Champion.

Steve Davies & Irene Salgado were shortlisted and were invited to attend an interview at the fabulous Blackpool Tower on the 19th September 2012, where they were accompanied by Managers Pat Pickford (The Belvedere) and Kimberley Gordon (Cavendish Court).
The award ceremony was attended on the 12th October 2012 by all those nominated. Celebrity presenters were Julie Hesmondhalgh and David Neilson, known by most of us as Hayley and Roy from Coronation Street. 
Steve Davies won the award for Ancillary Worker for the North West Region. This is a fantastic achievement for the whole team who work so well together at the care home. Staff and relatives were overwhelmed and very pleased with the outcome.
On returning to work the following Monday, Steve was presented with a cake made by the Chef, which he shared with staff and residents. Congratulations to everyone at The Belvedere.
As a winner Steve Davies is automatically entered into the National Finals, where he will compete against all regional winners from all the other 8 regions. We are currently awaiting details regarding the next steps, which are due to be issued in December/January – watch this space!
For further information contact Clare Boitelle, Marketing Department 0113 2382690.
Mari Mallaband Care Group as Featured on www.keycaresolutions.co.uk

Wednesday, 10 October 2012

Personalised Support to People with Dementia


For many years, the main approach in hospitals and care homes to people with dementia was institutional and often treated them as if they were no longer human. This was captured by Tony Whitehead in the late 1960s who described what many long stay wards looked like:  

 “Patients were herded together in old, bleak, neglected buildings with large dark wards, closely placed rows of beds, little furniture and frightening inactivity. Multiple regulations curtail the patients’ freedoms and reduce their contact with the outside world.  They
may be confined to the ward and allowed out only in large supervised groups. Privacy, usually valued by the elderly, is often non-existent. Bathing is supervised and may take place in a communal bathroom.  Visiting is restricted to a few hours a week and children are often
prohibited. To visit some wards for the elderly is to visit the annex to the mortuary. Rows of old people lie in bed with legs bent and muscles wasted by lack of use, eyes dull and vacant, waiting to die.

The dominant approach within dementia care is presently person centred care.  This approach was developed by Tom Kitwood and more recently by people like Dawn Brooker.   The central idea here is that within service provision, people with dementia should come first.  In addition there is also the idea that a person’s dementia does not just arise from biomedical causes such as their brain damage and their physical health but also from social and psychological factors such as their personal biography and their day to day interaction with other people – what Kitwood calls ‘social psychology’.  All this Tom Kitwood puts succinctly as an equation
Dementia = brain pathology +physical health+ biography + social psychology 
I very much value the work of Tom Kitwood and I am pleased that it has had an immense impact on people with dementia, not least on the National Strategy for Dementia.  But Kitwood’s work is not without its problems and a number of writers over the years, including myself, have fully described them.  One of these problems is whether Kitwood’s person centred care really offers people the opportunity to makes choices and have control.  This is an important issue as recent developments in social policy have highlighted the need to develop personalised services for people with dementia and the question is whether  personalisation really achieves this.

Personalisation is part of government approaches towards health and social care that stars ‘ with the person as an individual with strengths, preferences and aspirations and putting them at the centre of the process of identifying their needs and making choices about how and when they are supported to live their lives’(SCIE 2008).

The temptation is to think that person centred care all about personalisation and that dementia care has been doing personalised dementia support for a long time.  But the recent work of Bartlett and O’Connor suggests that this is not the case and that person centred care is not able to deliver personalisation.  They argue that Kitwood sees communication as a one-way process from the paid-for carer to the person with dementia.  This Bartlett and O’Connor say makes any sort of well being the person with dementia may have, dependent upon the paid-for carer; and this makes them passive and dependent.   Ironically in an approach that seeks to put the person with dementia first, person centred care apparently leads to people with dementia being seen and experiencing little self-direction and ability to make their own choices about the sort of life they want to lead.  This goes in the face of personalisation and shows that person centred care in itself, is inadequate to provide personalised support to people with dementia.    
Over the last year I have been working with Helen Sanderson Associates and others in developing new ways in which we can build upon person centred care and so that fully personalised care can be delivered to people with dementia in care homes.  This has really been a creative and exciting time and through this work we have developed a self-assessment tool for care homes seeking to introduce personalisation. 
We are particularly pleased that our work has been commended by Alistair Burns, Dementia Tsar, Department of Health and Jeremy Hughes, CEO, Alzheimer’s Society and we look forward to it being used by care homes through the United Kingdom.  A key aspect of this work is that we used ideas and strategies drawn from an approach called ‘person centred practice’ which though having a similar name to ‘person centred care’ is different in that it develops way of helping people make their voices heard, choices made, and have optimal control.  I see person centred practice as something that can be added to person centred care to provide full personalisation, which person centred care alone cannot do.  Thus I am saying that
Personalised support for people with dementia =
person centred care + person centred practice 

To support care homes seeking to develop personalised support to people we dementia, Liz Leach, from Imagineer and myself are running a two day workshop on personalisation and people with dementia in Halifax on 20th and 21st November. The workshop will be exciting and innovative and will introduce participants to different ways in which personalised support may be offered to people with dementia.  

For more details contact
 Liz Leach, Imagineer at liz@imagineer.org.uk

Trevor Adams PhD runs passionate dementia care which offers specialist training, consultancy and policy analysis in dementia care. 

Wednesday, 18 July 2012

New solution solves 'shameful' hidden scandal for those paying for care

CarePod, a new product launched in London today, solves the hidden scandal of the care system.

The hidden scandal is that, despite two independent commissions, three public consultations and now three white papers into care, thousands of families remain deprived of the information, guidance and practical help they need when accessing the care system.  They then face the gut wrenching realisation that they have lost the entire estate to care fees only to learn that this could have been avoided.


"This is utterly shameful" claims CarePod creator Neil Stevens, "Imagine how you would feel when you have sold the house and all savings and investments have gone and there is virtually nothing left for your children and then you discover that there was something you could have done to protect your estate and leave a legacy for your heirs; this is the reality facing thousands of families each year".

CarePod has been designed to solve this; it provides all the information, guidance and practical help families need when placing an elderly relative in care. It delivers vital information in an easy to use, structured and logical way and helps families understand their options for paying for care including, where possible, how to protect their estate.

Stevens adds, "In my experience most families don't know the questions to ask let alone where to find the answers. When you also consider that many people are reluctant to speak to financial advisers you have a recipe for disaster". CarePod eliminates these problems; all the information needed is available for a small fixed price and is provided without the need to speak to a financial adviser.

"We do not have the ability to solve the care funding crisis" says Stevens. "This is something the Government must deal with, but if every family were given CarePod, when an elderly relative goes into care, then we would at least solve part of the problem and solve a shameful hidden scandal."

Further information please visit www.carepod.co.uk

Tuesday, 17 April 2012

Five-star living at The Westbourne Care Home



A five-star residence opens its doors for the first time this week – and members of the local community are invited to take a first look. The Holmes Chapel-based Westbourne development offers sumptuous designer styling and a team of staff dedicated to meeting residents’ every demand. But this is no boutique hotel – the Westbourne is a new breed of care home and 12 close-care retirement villas, where having access to extra support does not mean compromising on style or quality of life.

Potential residents and their families are invited to take a VIP tour of Maria Mallaband Care Group’s latest development between Friday April 20 and Sunday April 22. Visitors will be given a fully guided tour, providing them with a behind-the-scenes look at the sumptuous rooms styled by a London-based designer. They will also be able to explore the lush grounds, speak to members of Westbourne’s care team and check out on-site facilities like the hair and beauty salon, restaurant and bar.

Verity Williams, Care Manager at the home, says: “The Open Weekend is an opportunity for anyone who is considering elderly care to come along with their families and learn about the care services we provide, and see for themselves what luxury care homes really have to offer.

“We’re absolutely delighted The Westbourne is complete and we’re excited that its time to show it to the local community. A lot of thought, detail and planning has gone into this five-star care home and it really does show. 

“Anyone interested in finding out more about The Westbourne is welcome to come along this weekend – we’re hoping to see plenty of new faces over the three days.”

The first visitors who are first through the door on Friday will receive a special free gift, as there are 20 signed James Martin cook books on offer, on a first-come-first-served basis. There will also be goodie bags available for all those who visit.

The Westbourne caters for all aspects of care for the elderly including nursing, residential, dementia, respite and day care. It is a purpose built luxury care home, catering for the needs of 50 elderly people, in the most outstanding and sumptuous surroundings. Independent living with support on-hand if required is offered by the selection of 12 retirement villas, while the home itself provides a more intensive level of care. The development’s launch has provided a welcome boost to local jobs, by creating around 50 new positions.

To book a tour or for more information, please call: (0113) 2382690, 
email viewings@mmcg.co.uk, or visit The Maria Mallaband Care Group

To make an appointment to come and view the one or two bedroom luxury retirement villas, please call: (01477) 533575, or visit the local branch of Reeds Rains Estate Agents.


As featured on Key Care Solutions

Tuesday, 20 March 2012

The Alzheimer’s Show 2012

Paul Burstow MP to open the first Alzheimer’s Show
Minister of State for Care Services, Paul Burstow MP, will open the Alzheimer’s Show 2012. He will be joined by Shirley Cramer CBE, from Alzheimer’s Research UK, in making the keynote opening speech at the show.
Alzheimer’s and dementia is a huge social issue that will grow and impact on society. It is predicted that over one million people will suffer with dementia by 2021. 
The Alzheimer’s Show is the first consumer show dedicated to helping carers and sufferers. It will bring together, for the first time, exhibitors and speakers for the consumer and professional audience and takes place across 15th and 16th June at London’s ExCeL.

Thursday, 17 November 2011

ADASS to care home owners: ''Let's talk'' - Public Service

ADASS to care home owners: ''Let's talk'' - Public Service



Peter Hay, the president of the Association of Directors of Adult Social Services (ADASS), has made what he is calling an unprecedented offer to private care home owners to join him and other directors of adult social services in talks about fee levels paid by local councils.

In the middle of a continuing series of judicial reviews concerning fee levels paid for older and vulnerable adults in residential care, and at the end of a "gruelling" transfer of some 750 Southern Cross homes to other providers, Hay asked the home owners at their annual conference:


Tuesday, 15 November 2011

The Care Home Price Match Launched

Key Care Solutions, an innovative care home website launches the care home price match promise.

In this current economic climate, many owners are finding promoting their care homes both expensive and can be untrackable, whilst others who always had a waiting list are now looking for new residents.

There is also a huge shift in the way social care is delivered with emphasis on keeping people at home for as long as possible, this shift away from placing people in care homes is likely to have a considerable impact on privately  run care  homes who may find that their bed occupancy rates fall as a result.

We can help to promote and market your care home and spread the word further with a much lower cost. We only show homes with current ‘Real Time’ room vacancies instead of listing all homes irrespective of whether they have a vacancy or not, therefore saving hours of wasted searching in more traditional means.

We are so confident that we are the most competitively priced in the care home market, that we will price match any genuine written offer from similar websites to promote your care home with us.

Contact us to find out more: info@keycaresolutions.co.uk

Wednesday, 9 November 2011

Bed blocking rise of 11pc in last year - Telegraph

Bed blocking rise of 11pc in last year - Telegraph
The number of hospital bed days lost to so-called 'bed blockers' across NHS hospitals in England has risen by 11 per cent in the past year, official figures show.

The rise comes after years of success in tackling the problem, and illustrates growing pressures on the NHS and social services.
According to Department of Health statistics, the number of hospital bed days lost to bed blockers rose from 115,648 during September and October 2010, to 128,517 in the same two-month period this year.
That comes after a sustained period of falls between 2003 and 2009, as a result of concerted ministerial action to tackle the problem.
With the average cost of providing a hospital bed for a day estimated at £255, that means the daily NHS bill for bed-blockers has risen from £483,000 to £537,000.

Thursday, 13 October 2011

Adult day care centre provision in the community.

There is a huge shift in the way social care is delivered with emphasis on keeping people at home for as long as possible. This shift away from placing people in care homes is likely to have a considerable impact on privately  run care  homes who may find that their bed occupancy rates fall as a result.   Whilst I support people's choice to remain at home the reality for most people and their families is that the resources in the community are poor with very limited choice open to them particularly in rural areas putting added strain on the cared for person and their families.

For people living at home and their carer's the right care and support is crucial. Good quality day care and short stay care (respite) are two service's which help to support people at home.  Personal budgets goes some way in addressing this by allowing budget holders to manager their decisions, their services and their finances and enables them to access the right kind of support.

Day centres in some parts of the country have seen a significant drop in referral rates from Social Services with attendance levels at an all time low. Day centre managers depend on a high attendance rates to make the centres financially viable and many are unable to cover the cost of a person attending for day care.  In order to continue to operate many charitable organizations need to carry our fund raising activities to ensure the success of their care provision and to balance their books.   The benefits of attending a club or day centre are far reaching with the evidence suggesting that when a person feels part of their community and valued they are less likely to suffer from depression and feel socially isolated.  In addition and equally important it gives carer's a well earned break and therefore helps reduce the likelihood of carer breakdown or stress.

Day centre providers such as Age Concern and Age UK need to be supported by Social Services and the communities they serve to ensure their continued success, they offer an excellent service and are highly valued by the people they serve.


Wednesday, 28 September 2011



The care home industry has over the past six months been plagued by bad press effecting the public’s view of the care home sector.  This is knocking people’s confidence and in one recent news report some families are looking after their elderly parents rather than put them into a care home.   I think that the success of  someone remaining at home depends to a large extent on the nature and degree of the condition of the cared for person and the amount of support they need.   Even with a good care package the home situation  can become so difficult  and problematic that a move into care becomes necessary. 


One of the main difficulties for people and their carer's is accessing services and getting a social care assessment. Due to restructuring and cut backs in the public sector it is much harder to get social services on board and with resources at breaking point; getting an assessment particularly a face to face one is becoming much more difficult.  Social Services have a strict criteria with a tendency to only become involved if the person needing care has under a certain amount of money which is currently set at £23,500 or has high or critical needs for instance when facing a crisis.  Many elderly people especially those living with dementia can have extremely complex needs and specialist care and support is paramount.

The current system in England is unfair and inequitable with our older generation being marginalized.  The government is looking at ways to make the system fairer for people and as far as I am concerned  the sooner the better.





The care home industry has over the past six months been plagued by bad press effecting the public’s view of the care home sector.  This is knocking people’s confidence and in one recent news report some families are looking after their elderly parents rather than put them into a care home.   I think that the success of  someone remaining at home depends to a large extent on the nature and degree of the condition of the cared for person and the amount of support they receive. 

One of the main difficulties for people and their carer's is accessing services and getting a social care assessment. Due to restructuring and cut backs in the public sector it is much harder to get social services on board and with resources at breaking point; getting an assessment particularly a face to face one is becoming much more difficult.  Social Services have a strict criteria with a tendency to only become involved if the person needing care has under a certain amount of money which is currently set at £23,500 or has high or critical needs for instance when facing a crisis.  Many elderly people especially those living with dementia can have extremely complex needs and specialist care and support is paramount.

The current system in England is unfair and inequitable with our older generation being marginalized.  The government is looking at ways to make the system fairer for people and as far as I am concerned  the sooner the better.


Social care providers' excellence award to be ditched - 9/28/2011 - Community Care

CQC excellence award to be ditched - 28/09/2011 - Community Care via http://bit.ly/p1Mguq